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 Qualisell Survey & Consulting Ltd. has been approved as MSPA member since July, 2007 (Mystery Shopping Providers Association, Europe).
Qualisell Survey & Consulting Ltd., Moscow (Mystery-Shopper.ru) is a professional provider of mystery shopping services on the territory of Russia and Former Soviet Union. Should you need a quick quote or a proposal do not hesitate to contact us at mystery-shopper(dog)yandex.ru or via feedback form.
Mystery Shopping
On-site mystery shopping- Mystery visits to client's premises.
- Evaluation of service quality, staff performance and integrity.
- Covert audio recording.
- Analysis and quantification of results, spotting trends.
- Detailed reporting.
Telephone mystery shopping- Mystery calls to client's premises all over Russia and Former Soviet Union.
- Evaluation of staff performance.
- Audio recording.
- Analysis and quantification of results, spotting trends.
- Detailed reporting.
Competitive mystery shopping- Mystery visits and/or calls to rival's premises.
- Evaluation of service quality, staff performance.
- Covert audio recording.
- Analysis and quantification of results, spotting trends.
- Detailed reporting.
Audits and other
- Integrity Audits.
- Compliance Audits.
- Merchandising Audits.
- Pricing Audits.
- On-Site Inspection.
- Franchisee Audits.
- Recognition & Incentive Programs.
- Exit Interviews.
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